Terms & Conditions

These Terms & Conditions ("Terms") govern your use of VIDRA, an AI-powered video creation platform available at vidra.media and its related applications (the "Service"), operated by Watts Garages (South East) Ltd, a company registered in England & Wales (company number 08359707), registered office Ashdown Hurrey, 28 Wilton Road, Bexhill on Sea, East Sussex, TN40 1EZ ("VIDRA", "we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

"Content" means any text prompt, image, audio, video or other material. "Input" means Content you provide or upload. "Output" means the video, images, captions, audio or other material the Service generates. "Credits" means the units consumed to generate Output. "Plan" means a subscription tier.

You must be at least 18 years old and able to form a binding contract. You are responsible for your account, for keeping your login details secure, and for all activity under your account. Tell us immediately at support@vidra.media if you suspect unauthorised use. You must provide accurate information and keep it up to date.

VIDRA uses artificial intelligence and third-party AI models to generate videos and related media from your Inputs (text prompts and, where offered, uploaded images, audio or other assets). Features, styles, formats, languages and limits may change, and we may add, modify or remove features at any time.

5.1 Generating Output consumes Credits. Credits are allocated by your Plan and/or purchased separately. The Credit cost of a generation may vary by feature, length, resolution and the options you choose.

5.2 Credits reset at the start of each billing period and do not roll over. Unused Credits are not carried forward and are not refundable.

5.3 Paid Plans are billed through our payment processor, Stripe, on a recurring monthly basis until you cancel. By subscribing you authorise these recurring charges.

5.4 Prices are shown at checkout. Any applicable taxes (such as VAT) will be shown and added at checkout where they apply.

5.5 You can cancel at any time from your account settings. Cancellation stops future renewals; it does not refund the current billing period except as set out in section 6.

6.1 Credits and fees are non-refundable except where the law requires otherwise. When you generate a video, we incur significant computing costs at the moment of creation. Because AI-generated Output can vary and is not guaranteed to be perfect, Output you are unhappy with is not, by itself, grounds for a refund.

6.2 The one exception: if a generation job fails on our side and does not produce your video, we will refund the Credits used for that failed job.

6.3 Because the Service supplies digital content and services that begin immediately, where you are a consumer you agree that by starting to generate Output you request immediate performance and acknowledge that you lose the statutory right to cancel for a refund once the Service has been supplied.

6.4 Nothing in this section affects any non-excludable statutory rights you have as a consumer.

You must not use the Service to create, upload or distribute Content that: is unlawful, infringing, defamatory, obscene or harmful; sexualises or endangers minors; depicts real, identifiable people without their consent (including deepfakes, voice cloning or misleading impersonation); infringes intellectual property, privacy or publicity rights; uses music, audio or images you do not have the rights to; promotes violence, hatred, harassment or illegal activity; contains malware; or breaches any applicable law or the policies of any platform you publish to. We may screen, moderate, refuse or remove Content and suspend accounts that breach this section.

8.1 You keep ownership of your Input. You are solely responsible for your Input and for holding all rights and consents needed to use it. This matters most for uploaded photos of people, uploaded audio, music and songs, and any real person's voice or likeness.

8.2 You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce and adapt your Input solely to operate and provide the Service to you, including sending it to the third-party AI and infrastructure providers we use to generate your Output.

8.3 You warrant that your Input, and its use through the Service, does not infringe any third party's rights or any law, and you agree to indemnify us for any breach of this warranty (see section 13).

9.1 Provided you comply with these Terms and have paid the applicable fees, we assign or license to you the rights we hold in the Output you generate, so that you may use it, including for commercial purposes, subject to section 9.3.

9.2 AI disclaimer. Output is generated by machine-learning models and may be inaccurate, generic, unexpected, or similar to Output generated for other users. We do not warrant that Output is original, non-infringing, accurate, or fit for any particular purpose. You are responsible for reviewing Output before you use it.

9.3 Output is also subject to the terms of the underlying third-party AI providers and to your compliance with section 7. We do not guarantee that Output can be trademarked or exclusively owned. You are responsible for ensuring your use of Output complies with the rules of any platform you publish to (for example YouTube, Instagram or TikTok).

The Service — including its software, design, branding and content, but excluding your Input and your Output — is owned by VIDRA or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service under these Terms. You must not copy, reverse-engineer, scrape, resell or misuse the Service.

The Service relies on third-party providers, including AI models, cloud storage and payment processing. Your use may be subject to their terms, and we are not responsible for their acts or omissions.

12.1 The Service is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error-free or secure.

12.2 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited by law.

12.3 Subject to 12.2, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, data, goodwill or content. Our total aggregate liability to you is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.

You agree to indemnify and hold VIDRA harmless from claims, damages, losses and costs arising from your Input, your Output, your use of the Service, or your breach of these Terms or any third-party right.

We may suspend or terminate your access if you breach these Terms or section 7, or where necessary to protect the Service or comply with the law. You may stop using the Service and close your account at any time; on closure your files are deleted as described in our Privacy Policy.

We may update these Terms from time to time. We will notify you of material changes (for example by email or in-app). Continuing to use the Service after changes take effect means you accept them.

These Terms, and any dispute arising from them or the Service, are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction — without affecting any mandatory consumer-protection rights you have in your country of residence.

Questions about these Terms: support@vidra.media.